Cancellations & Refunds Policy

We believes in helping all our customers as far as possible, but due to some unavoidable circumstances user may be unsatisfied with our services. In such case of dissatisfaction from our services, Clients have the liberty to cancel their services and request a refund from us.

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Hosting (all plans, except first payment after Free Trial) with-in 15 Days.
  • Reseller hosting Plans, Master Reseller & Alpha Reseller Plans within 7 Days.
  • New Domain Name Registrations: Refundable if cancelled and processed within four days of registration (96 hours).
  • Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.
  • SSL Certificates with-in 15 Days.

PRODUCTS NOT AVAILABLE FOR REFUNDS

  • Redemption Fees
  • Domain Name Renewals
  • Privacy Protection
  • SEO Toolkit
  • Google Workspace Email

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

Products purchased from Hydhosting may be refunded only if cancelled within the time-frame listed under Standard Refund Terms unless noted otherwise herein. If you cancel Products/Services that are eligible for a refund under our Standard Refund Terms user will receive a refund (2% Gateway Charges + 18% IGST Charges will be deducted) for your service with us, under the following conditions.

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